Emblem
Official Source of the
Prime Minister of the
Republic of Kazakhstan
Menu
Emblem
Close button

Government for Citizens State Corporation provided over 24 million public services in 10 months

Tuesday, 26 November 2019, 11:12:20

At the government session chaired by Prime Minister Askar Mamin, the issues of developing e-government and increasing digital literacy of the population were considered. Chair of the Board of the Government for Citizens State Corporation Assemgul Baltasheva reported on the results of the State Corporation’s activities.

Today, the State Corporation provides citizens with 648 (89.6%) public services. Over the 10 months of this year, more than 24 million public services were provided, thanks to active work on educating citizens, compared with last year, a decrease in the services received at the Corporation by 4.1 million is observed. The results of a sociological survey showed an 85.7% level of satisfaction by citizens.

There are 16 specialized centers and 86 sectors operating in the country, over 2 million services have been provided in 10 months, including about 32% (111 thousand) of driver’s licenses received in online format. Since July 1, thanks to the integration of information systems of the Ministry of the Interior, a new business process has been launched for obtaining driver’s licenses and remote registration of vehicles,” Baltasheva said.

According to the chair of the State Corporation, 17 migration centers are functioning to simplify services to foreign citizens. This year, 246 thousand services were provided. The process was reduced from 5 days to 1 hour. Work to improve services will be continued in conjunction with the Ministry of Internal Affairs.

At the same time, in accordance with the Digital Kazakhstan state program, Zerde Holding together with local executive bodies is conducting digital literacy training courses. In 2019, 664 thousand professional specialists and 532 thousand citizens were trained, including 78.3 thousand socially vulnerable groups.

The work of educating the population on the Egov portal is the immediate task of the Corporation. For these purposes, it is necessary to note our self-service sector and digital public service centers. To increase the digital literacy of the population, the front offices were transformed, that is, today in the public service centers 60% are the self-service sector, the remaining 40% are operator’s workplaces,” Baltasheva informed.

In all regions, the Connection Point sectors carried out the outreach to over 13 million citizens. Compared to last year, the number of consultations increased by 3 million services.

In addition, to promote the concept of public service center in your pocket, mobile registration sectors function in the front offices, where the population is registered in the Mobile Citizens Base and assistance is provided in installing and training services through the mobile applications Egov, Mgov, Chatbots on social networks.

Today, more than 7 million citizens are registered in the Mobile Citizens Base, more than 654 thousand citizens have downloaded the telegram bot, more than 205 thousand citizens have downloaded Egov mobile,” she said.

Also, for more in-depth training in the skills of obtaining electronic services, 18 digital service centers have been introduced. The main advantages are the organization of classes for in-depth training in the skills of obtaining electronic services, as well as the absence of operators when receiving them.

In total, over 73 thousand lecture seminars were held to educate the population, including 44 thousand with visits to various organizations and enterprises and 29 thousand in digital PSCs, over 1.3 million certificates were issued for advanced training in the use of electronic services (EGOV .KZ, Mgov, Chatbots).


News feed
11 August 2020, 13:41
According to results for 7 months of 2020, industrial production increased by 1.3% — Ministry of Industry and Infrastructure Development 
11 August 2020, 13:12
On average in Kazakhstan, daily increase in incidence of CVI decreased by almost 2 times — Ministry of Healthcare 
11 August 2020, 12:44
In January-July 2020, oil exports amounted to 42 million tons — Ministry of Energy 
11 August 2020, 10:35
Following results of 7 months in 2020, positive dynamics remains in basic sectors of economy of Kazakhstan 
11 August 2020, 10:33
In Kazakhstan, gross agricultural output for 7 months of 2020 increased by 2.5% 
11 August 2020, 10:13
Over 20 thousand applications approved under 7-20-25 program — National Bank 
11 August 2020, 09:53
Revenues of local budgets executed by 120% — Yerulan Zhamaubayev 
11 August 2020, 09:42
Prime Minister Askar Mamin instructs to submit Plan for Phased Removal of Quarantine Measures for consideration by State Commission 
11 August 2020, 09:33
According to results for 7 months of 2020, production of goods increased by 2.1% — Ministry of National Economy 
10 August 2020, 12:04
Government session to be held Aug. 11 in Ukimet Uyi 
07 August 2020, 12:45
About 1.4 billion tons of cargo transported by road in six months in Kazakhstan
05 August 2020, 20:13
Interdepartmental Commission considers preliminary results of implementation of Enbek and Employment Roadmap programs
05 August 2020, 13:01
Prime Minister Askar Mamin informed about SK-Pharmacy’s measures to provide drugs to combat COVID-19
04 August 2020, 19:52
Interdepartmental Commission considers issues of Kazakhstan's access to complex of candidate vaccines for COVID-19
04 August 2020, 11:22
2.6 million students to study in distance format from beginning of academic year — Ministry of Education and Science
04 August 2020, 10:11
By new academic year, Government will provide computers to 500 thousand students from most needy families
04 August 2020, 10:03
Positive trend observed in fight against COVID-19 in Kazakhstan
04 August 2020, 10:02
Daily increase in incidence of COVID-19 in Kazakhstan decreased on average by almost one and half times — Ministry of Healthcare
04 August 2020, 09:56
In Kazakhstan, 4,422 schools provided with high-speed Internet over 8 Mbps
03 August 2020, 16:04
Government session to be held Aug. 4 in Ukimet Uyi
03 August 2020, 14:20
New program of Housing Construction Savings Bank "Zhas Otbasy" started July 1 in Kazakhstan
03 August 2020, 14:10
In 2021, Housing Construction Savings Bank plans to issue mortgage online
03 August 2020, 14:00
Transforming Housing Construction Savings Bank into Otbasy Bank and providing Kazakhstanis with housing — interview with Lyazzat Ibragimova
03 August 2020, 10:47
Shakhmardan Baimanov appointed chair of Committee on Youth and Family Affairs of the Ministry of Information and Social Development
03 August 2020, 09:32
Anuar Dzhumadildayev appointed chair of Treasury Committee of the Ministry of Finance
02 August 2020, 17:30
Video Digest: Main events of the week, No. 71
31 July 2020, 08:29
Prime Minister Askar Mamin congratulates Kazakhstanis on Kurban Ait
30 July 2020, 18:30
Yerbol Ospanov appointed vice minister of labor and social protection of the population
30 July 2020, 17:15
Increasing yield, ensuring phytosanitary safety and training of research personnel — how agricultural science develops in Kazakhstan
30 July 2020, 16:04
Allen Chaizhunussov appointed chair of the Board of QazExpoCongress
30 July 2020, 13:09
Prime Minister Askar Mamin instructs to develop additional measures to support business
30 July 2020, 08:58
Roman Sklyar's working trip to Tatarstan: Creating joint ventures and implementing investment projects
29 July 2020, 20:56
Interdepartmental Commission takes special control over implementation of President’s instructions
29 July 2020, 16:57
Increasing lending to SMEs, providing employment and social benefits to population — Ruslan Dalenov on measures to support economy
28 July 2020, 21:37
Mortgage on favorable terms and construction of affordable housing — development of housing construction in Kazakhstan
28 July 2020, 19:03
Prime Minister Askar Mamin holds meeting on development of Kyzylorda region
28 July 2020, 11:17
During pandemic, Internet and electronic government services became the first necessity — Bagdat Mussin
28 July 2020, 10:20
E-commerce market amounted to 435 billion tenge in first half of 2020
28 July 2020, 10:13
In first half of 2020, e-commerce in Kazakhstan increased by one and half times
28 July 2020, 10:06
Epidemiological situation in Kazakhstan stabilizing
28 July 2020, 10:00
Since introduction of quarantine in Kazakhstan, 29% decrease in CVI cases recorded
27 July 2020, 14:26
Government session to be held July 28 in Ukimet Uyi
27 July 2020, 12:03
Changing approaches to provision of medical care reduced burden on bed capacity of Almaty — Nadyrov
27 July 2020, 11:37
After launch of mobile resuscitation teams in Almaty, number of deaths from COVID-19 decreased
27 July 2020, 11:21
Nadyrov on COVID-19 in Almaty: Unloading hospitals, switching to telemedicine and forming drug warehouse
25 July 2020, 13:22
Video Digest: Main events of the week, No. 70
24 July 2020, 18:45
Tugzhanov in Mangystau region: Meeting with medical workers and checking warehouses of SK-Pharmacy
23 July 2020, 19:07
President Kassym-Jomart Tokayev receives Prime Minister Askar Mamin
23 July 2020, 17:24
Personnel training, teaching basics of entrepreneurship, expanding microcrediting in rural areas — how Enbek State Program implemented in Kazakhstan
23 July 2020, 09:07
COVID-19 Operational Headquarters strengthens control in regions
© 2019 - 2020 Press service of the Prime Minister of the Republic of Kazakhstan.
Developed by SoftDeCo.